ImprintaAI
Have a question, a bug to report, or a partnership idea? Use this form or email help@imprintaai.com. Email support is the reliable path for account, billing, and publishing questions. Live chat on the dashboard is available to logged-in users and is not a substitute for this form when you need a written record.
What to include
A useful note names the page or tool, what you expected, and what happened instead. If the question is about a generated book, include the project title and the trim size or book type you selected. If it is about a charge, include the date and the plan name, not a full card number. We never need a password, a one-time code, or a full payment card number. Do not send those in this form.
Billing questions cover subscriptions, credits, and cancellation. You can cancel an ordinary subscription from your logged-in Dashboard, Credits, or Settings page with Manage billing, which opens the Stripe customer portal. You do not need to email support to cancel. Write to us when the portal does not show the subscription, a receipt looks wrong, or a credit balance does not match the plan you bought.
Technical notes help when they include the browser, the device, and the time you saw the problem. A screenshot description is enough if you cannot attach a file here. Tell us whether the problem is on a guide, the homepage, a free tool, or a signed-in studio. We use that to reproduce the page rather than guess which part of the product you mean.
Editorial corrections and partnerships
If a publishing guide states a platform rule that has changed, send the page address and the official source you checked. We update educational pages when a marketplace changes a requirement, and we would rather correct a sentence than leave a stale instruction in place. Partnership and press notes should say who you represent and what you are proposing. We read those alongside support mail.
We aim to reply to support mail at help@imprintaai.com. Privacy requests, including access and deletion, are described on the Privacy Policy and can use the same address. The Terms of Service explain account, credit, and acceptable-use rules. Quick links: Help and FAQ, About ImprintaAI, and publishing guides.