Refund Policy

Monthly subscriptions: If you are not satisfied with your subscription within the first 7 days of your initial billing date, you may request a full refund of that month's subscription fee. After 7 days, monthly subscription fees are non-refundable for the current billing period. You may cancel at any time and retain access until the end of the paid period.

Annual subscriptions: If you are not satisfied within the first 14 days of your annual subscription, you may request a full refund. After 14 days, annual subscription fees are non-refundable. If you cancel an annual subscription after the refund window, you will retain access until the end of the annual period.

How to cancel: Sign in and use Manage billing / Cancel on your Dashboard, Credits, or Settings page. That opens the Stripe Customer Portal. Ordinary cancellation does not require emailing support. Canceling stops future renewals; it is not the same as a refund. Refund requests still use the process below.

Renewal charges: If you did not intend to renew your subscription and were charged, please contact us within 7 days of the renewal charge. We will review renewal refund requests on a case-by-case basis.

One-time credit pack purchases are non-refundable once any credits from the pack have been consumed. If you purchased a credit pack and have not used any credits, you may request a full refund within 48 hours of purchase.

Credits included with subscription plans are non-refundable and expire at the end of each billing cycle unless otherwise stated in your plan.

Once a refund request is approved, refunds are processed within 48–72 hours, depending on your bank's processing time. The refund will be returned to the original payment method used at the time of purchase. We are unable to issue refunds to a different payment method or as account credits.

You will receive an email confirmation when your refund has been initiated. If you do not see the refund after 5 business days, please contact your bank or card issuer before reaching out to us, as processing times vary by institution.

The following are not eligible for refunds under any circumstances:

• Credits that have been fully or partially consumed
• Subscription fees for periods already elapsed beyond the refund window
• Promotional or discounted purchases (unless required by applicable law)
• Accounts suspended or terminated for violations of our Terms of Service
• Charges resulting from unauthorized account access where the account holder failed to secure their credentials

If a technical issue on our platform caused credits to be consumed without producing usable output (e.g., a server error during generation), please contact us within 14 days of the incident. We will investigate and, if the issue is confirmed to be on our end, restore the affected credits or issue a partial refund at our discretion.

If you initiate a chargeback with your bank or credit card provider without first contacting us to resolve the issue, we reserve the right to suspend or permanently terminate your account. We encourage you to contact our support team first — most billing issues can be resolved quickly and amicably.

To request a refund, please email our billing team at billing@imprintaai.com with the following information:

• The email address associated with your ImprintaAI account
• The date of the charge you are requesting a refund for
• The reason for your refund request

We aim to respond to all refund requests within 2 business days. For general support questions, contact us at help@imprintaai.com.

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Service after any changes constitutes your acceptance of the revised policy. For material changes, we will notify registered users by email.